Best Friends - Professionally Framed & Matted

Return Policy

Custom orders (beaded browbands, dog collars, custom tack) may take 2 - 8 weeks to complete. Please be sure to fully discuss your needs with us during the ordering process. If you need your items by a certain date, we may be able to accommodate you.

100% Happiness Guarantee
We are proud to offer only the highest quality products with exceptional customer service, and we offer a 100% Happiness Guarantee! Delfina Saddlery is managed by professional trainers with decades of experience who personally use, design, research and test our products to ensure they are top quality. If we don't meet your expectations we want to know about it.

If you have any questions or concerns about one of our products, you're welcome to email us (support@delfinaeq.com) to receive expert advice.

Returns & Exchanges
If you're not satisfied with your purchase, we are happy to assist you with a return or exchange. Items returned in new, unused condition within 30 business days are eligible for a full refund of item price.

Items returned in new, unused condition between 30 - 60 days post-purchase may be eligible for a partial refund or account credit.

Shipping costs are non-refundable after your order has shipped.

We are unable to process a return on dirty, unwashed, or used items (for defective or warrantied items, please see special instructions below).

Final Sale items cannot be returned or exchanged.

Equine Edible items can only be returned if sealed and unopened in original packaging.

Please send your returns to:
(mailing address only, no store location)
Delfina Saddlery
248 Tahoe Court
Discovery Bay, CA 94505
You are responsible for shipping costs to and from Delfina Saddlery.

Returning Damaged, Defective, or Warrantied Items

Please contact our support team at support@delfinaeq.com for assistance initiating a return or exchange on damaged or defective items.

Consignment Tack
PLEASE NOTE - Delfina Saddlery's trial terms are binding and non-negotiable. Buyers MUST follow the trial policy in order to be refunded should the tack not work for you. You will NOT receive a refund if the shipping instructions and timelines below are not strictly adhered to.

Consignment tack purchased through Delfina Saddlery comes with a trial policy so you can ensure the correct fit for you and your horse. At the time of your order, you will be charged the full price of the item. The purchase price of the item will be refunded to you provided you follow the timeline and shipping rules below:

Length of trial is five days.
These days are calculated as the date of delivery plus four additional calendar days (Monday - Sunday).

Extensions of the trial period may be granted provided you contact Delfina Saddlery's support team (support@delfinaeq.com) as soon as you realize you'll need additional days.

A signature will be required for delivery. Please make sure you chose a shipping address where someone will be available to sign. The package can be held at your local post office if requested. Be sure to contact Delfina Saddlery's support team (support@delfinaeq.com) to arrange this.

If USPS attempts delivery and no one is there to sign for the package, your trial will begin the following business day - regardless of whether you pick the package up from the post office or not. It is your responsibility to pick up the package from your closest USPS access point or arrange for delivery after that point.

Deadline for initiating the item's return shipping is no later than one (1) additional business day after your trial period ends, which is at the end of the fifth day OR the day you give notice that you will be returning, whichever occurs first. You MUST communicate with us (support@delfinaeq.com) that you are returning the item within the time allowed for your trial, or the sale will be considered final.

When test riding saddles:
We recommend you wrap your stirrup leathers in vetwrap, polos, or track wraps in order to protect the saddle flaps from damage due to the leathers rubbing while you are riding in the saddle.
Be sure you have pulled any and all billet guards completely down over the girth buckles prior to mounting to avoid damaging the underside of the flaps.
Do not test ride a saddle in jeans or full-seat leather breeches. We strongly recommend test riding in knee patch breeches or silicone full-seat breeches.
Be sure you clean the saddle thoroughly prior to returning it. There should be no dust or debris in any of the nooks or crannies. Failure to do so will result in cleaning charges of at least $150 being assessed.
Prior to using any product on the leather, ensure it will not change the appearance of the leather (ie; darken it) by testing in an inconspicuous area (under the skirt, or under the sweat flaps, in the gullet, etc. We strongly recommend you use a bar of glycerin saddle soap, the yellow saddle soap in a tin or Leder-Combi liquid cleaner. We strongly recommend using a conditioner either from the saddle's manufacturer (ie; Devoucoux's balm on a Devoucoux). If you do not have product from the saddle manufacturer, using a light layer of Leder-Balsam will not permanently affect the leather color or cause damage to the leather.
If your saddle has suede, or flesh-side buffalo hide (which has a suede-like feel), do not apply any cleaning product to these areas!!! You may ONLY use a silicone suede brush to clean these areas. If you are prone to sweating while riding or the weather is hot, you may want to consider putting a seat-saver of some kind on the saddle's seat to protect it from any staining.

When testing other tack:
Tack must be returned in the same condition it was sent to you in for a full refund of the tack's purchase price. If the tack is returned dirty or requires any conditioning or cleaning there will be a $150 charge subtracted from your refund.

If tack is returned broken or damaged in such a way that it is no longer usable or safe to use, you will not be eligible for a refund.

Labor performed by Delfina Saddlery will be assessed at a rate of $40/hr.

If an outside repair specialist is required, whatever rate that person charges will be subtracted from your refund. Delfina Saddlery will do their best to find a repair specialist who can perform the work satisfactorily at a fair rate.

If tack is returned broken or damaged in such a way that restoration work is required to return the tack to its original condition, you will be assessed a restoration fee which includes the cost of any supplies and/or labor that was required to return the item to its original condition. Labor charges will be assessed at a rate of $40/hr for labor performed by Delfina Saddlery, or whatever rate an outside repair specialist charges. After the repair work is complete, if the value of the tack has been negatively impacted, the difference in value will be subtracted from your refund as well. For example, if you purchase a $400 bridle for trial and your horse gets loose and breaks a rein, you may be assessed a fee of $17 for the leather required to patch the break, plus a labor fee of $40 for one hour of labor performed by Delfina Saddlery OR if the rein is not salvageable or repairable, you will have the cost to replace the rein with one of equal or lesser value subtracted from your refund AND if the damaged and repaired or replaced part now reduces the value of the bridle by $100, you will also have $100 subtracted from your refund. Please note these values are used only to illustrate how your refund may be affected if the tack you took on trial is returned broken or with damage. The only given figure that is accurate is the hourly labor rate assessed by Delfina Saddlery leatherworkers to perform repair work.

Before shipping or delivering any of our consignment tack, extensive photographs from every angle and of every part of the item are taken. If there is any discrepancy between the tack you return to us and the photographs we took at shipping, we will deduct either the cost to repair the damage from your deposit. If the damage is irreparable, we will deduct a fine of no less than $100 up to the amount we will have to deduct from the asking price of the item due to this damage.

Please note - USPS/UPS/FedEx does NOT guarantee any of their expedited shipping services. If an expedited shipping option is selected and the package does not arrive in the specified time frame, a refund cannot be guaranteed.

RETURN INSTRUCTIONS: Use USPS Priority Mail with insurance to ship the tack back if you will be returning it.

If you require assistance purchasing the proper USPS Priority Mail label, please reach out to Delfina Saddlery's support team (support@delfinaeq.com).

Please email the tracking number as soon as you ship to us at support@delfinaeq.com

Buyer is responsible for shipping costs to return the tack. There is a restocking fee of 3% of the tack's sale price, simply to cover the processing fees, which will be deducted from the return once the tack is received. Shipping costs are non-refundable.

If the tack does not arrive back to Delfina Saddlery within 5 business days via USPS from the end of your trial period (which is at the end of the fifth day OR the day you give notice that you will be returning, whichever occurs first) there will be an additional $150 deduction from your refund - unless shipment is delayed due to USPS.

If the tack is not received within 7 total days after the end of your trial period, which is at the end of the fifth day OR the day you gave notice that you will be returning the saddle - whichever occurs first - the package will be refused and the post office will return it to you, which will result in a final sale.

If you have special circumstances (stormy weather, only ride on weekends, etc.), let us know any time before your trial period expires and we can consider adjusting your trial length accordingly. Trial length adjustment is not guaranteed and will be on a case by case basis.

Consignment tack is sold as-is. The trial period serves as your opportunity to inspect and test ride the tack. You are welcome to have your trainer and/or saddler inspect the tack. Used items are not guaranteed to be free of wear or damage. Delfina Saddlery is not a manufacturer, and therefore cannot offer a guarantee on items. NO refunds will be offered as a result of any saddler or trainer inspections made after the trial period has ended. We are not responsible for any suitability or condition issues brought to our attention after the trial period ends. Used tack is sold AS IS.

A note about leather types - serial number stamps do not indicate leather type. The only way to verify 100% is to run the serial number (if available) through the manufacturer's system. Delfina Saddlery advertises certain leather types based on the owner's statements, invoices provided with the tack at drop-off, or based on years of our experience working with and using different types of leather, but this cannot be guaranteed. Delfina Saddlery is not responsible for discrepancies in leather type discovered after the trial period has ended. Restocking fees will still apply if discrepancies in leather type are found within the trial time frame.

DEPOSITS - If we arrange to hold a consignment item with a deposit, the deposit is non-refundable unless otherwise agreed upon in advance.

If a consignment item is purchased and the buyer needs to cancel the order before it has been shipped there will be a $100 non-refundable charge deducted from the purchase price.

Failure to comply with trial policy will result in a final sale of the consignment item. Consignment tack is not eligible for a refund if the trial policy or any other trial policies are violated.

International Shipping
Please email support@delfinaeq.com with your order info for help calculating the best shipping rate.