Shipping and Returns

How long will it take to get my order?

Shipping times vary depending on location and product. For customers outside the U.S. I ship USPS Priority mail which should take 6-10 business days, but with Custom's delays and weather delays it can take much longer. Custom orders (beaded browbands. dog collars) may take just a few days to several weeks, please email me at crystal@delfinasaddlery.com if you need it by a certain date, and I can let you know how quickly I am able to get the item to you!

 

Return Policy

We are proud to offer only the highest quality products with exceptional customer service, and we offer a 100% Satisfaction Guarantee! We are riders who personally use, design, research and test our products to ensure they are top quality. If we don't meet your expectations we want to know about it.

If you're not satisfied with your purchase, we are happy to assist you with a return or exchange. Items returned in new, unused condition within 30 business days are eligible for a full refund. Items returned in new, unused condition after 30 days are eligible for a refund or exchange.

Please send your returns to:

(mailing address only, no store location)

Delfina Saddlery

5691 San Pablo Dam Rd

El Sobrante CA 94803

 

International Shipping

Please email crystal@delfinasaddlery.com with your order so I can calculate the best shipping rate to your country.