Shipping and Returns

How long will it take to get my order?

Shipping times vary depending on location and product. For customers outside the U.S. we ship USPS Priority Mail which should take 2-6 business days, but with Customs or weather delays, it may take much longer, especially when shipping outside the U.S.

Custom orders (beaded browbands, dog collars, custom tack) may take 2 - 8 weeks to complete. Please be sure to fully discuss your needs with us during the ordering process. If you need your items by a certain date, we may be able to accommodate you.

100% Happiness Guarantee

We are proud to offer only the highest quality products with exceptional customer service, and we offer a 100% Happiness Guarantee! Delfina Saddlery is managed by professional trainers with decades of experience who personally use, design, research and test our products to ensure they are top quality. If we don't meet your expectations we want to know about it.

If you have any questions or concerns about one of our products, you're welcome to email us (support@delfinaeq.com) to receive expert advice.

Returns & Exchanges

If you're not satisfied with your purchase, we are happy to assist you with a return or exchange. Items returned in new, unused condition within 30 business days are eligible for a full refund of item price, less shipping.

Items returned in new, unused condition between 30 - 60 days post-purchase may be eligible for a partial refund or account credit.

Shipping costs are non-refundable after your order has shipped.

Your original purchase instrument will be credited with your refund after we have received the item back in our shop. Refunds, credits, and returns will not be processed until the item has returned to us.

We are unable to process a refund, account credit, or exchange on dirty, unwashed, or used items (for defective or warrantied items, please see special instructions below).

Final Sale items cannot be returned or exchanged.

Equine Edible items can only be returned if sealed and unopened in original packaging.

Please send returns to:

(mailing address only, no store location)

You are responsible for shipping costs to and from Delfina Saddlery.

Returning Damaged, Defective, or Warrantied Items

Please contact our support team at support@delfinaeq.com for assistance initiating a return or exchange on damaged or defective items.

International Shipping

Please email support@delfinaeq.com with your order info for help calculating the best shipping rate.